Refund & Warranty Policy

DartecTV reserves the right to inspect any item to be returned for damage or software corruption. A refund (if applicable) will only be issued within 14 days of the original purchase dated on the receipt.

On any approved return or refund there will be a 20% restocking fee applied upon the business receiving the returned product. The refund will be issued back to the original method of payment and will not be issued in cash.

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DartecTV offers a 7-day exchange or Upgrade policy with any product purchased online or in store, for equal or greater value.

DartecTV reserves the right to diagnose all products within the product’s warranty period specific to the item.  This will include the request for photographic proof. 

Our warranty covers strictly hardware, you will be responsible for any data or software issues or viruses. If any viruses or data issues need to be address, there will be an additional charge based on the job. Your warranty covers all malfunctioning hardware, excluding physical damage to hardware. Before attempting any hardware repair in your machine, contact us immediately. If any product is opened or modified by a party other than DartecTV, your warranty is voided.

Our warranty does not cover laptop batteries or chargers. We do not guarantee specific time on laptop batteries. We guarantee chargers and batteries to be functional on arrival.

Please contact us with any and all inquiries relevant to your purchase.

Phone:  647-220-6397

Email:  sales@dartectv.ca